Note important numbers to call in case of an emergency. 998 for ambulance, 999 for police, and 997 for fire department (civil defence). Find contact numbers to report other issues.
In case of an emergency, you can call the following numbers while anywhere in the UAE:
SOS - AD999 app
In Abu Dhabi, use Abu Dhabi Police’s AD999 app to report a fire, request for an ambulance or call the emergency helpline immediately by pressing the SOS button. The AD999 app is available on Google Play and App Store.
Watch these videos to learn more.
The DCAS SOS app
In Dubai, use the DCAS SOS app to request for emergency ambulance services from Dubai Corporation for Ambulance Services. The app has an SOS (signal of distress) feature, which determines the exact location of the patient. It provides services for individuals, establishments and people of determination with hearing disabilities and visual disabilities. The DCAS SOS app is available on Google Play and App Store.
Read how the police is notified with the help of Advanced Mobile Location when a distress call is made.
Call 999 to report crimes and emergencies while anywhere in the UAE. You can also report through the following channels in the respective emirate.
For cybercrimes, report online.
For domestic violence, report it through one of the channels listed on this link: https://www.mocd.gov.ae/en/contact-us/family-violence-complaints.aspx
You can contact CDA on the toll-free number 8002121 or email at human_rights@cda.gov.ae.
Call for help, information and services related to the 2019 novel coronavirus (COVID-19) through the following channels:
In addition, virtual help is available through:
For drone accidents, or loss of control of the drone, call GCAA on hotline +971506414667 or send eMail.
Read about emergency help for tourists in the UAE.
Useful links:
Call for the ambulance on 998 (from anywhere in the UAE). An air ambulance may be sent for the patient if needed.
UAE's hospitals can handle any medical emergency. During medical emergencies, a hospital will accept you for initial treatment and may transfer you to a hospital better equipped to deal with your problem.
The UAE provides standard medical care and visitors can easily obtain medical treatment from either private or government hospitals. In case of emergency, treatment to stabilise the case is free. Other treatment must be paid for by cash, credit card or insurance.
You can look for medical facilities on the websites of:
If death occurs, the family of the deceased will need to register it and obtain a death certificate. U.ae portals offer detailed information on the process.
COVID-19 helpline
Call for help, information and services related to novel coronavirus (COVID-19).
Istijaba emergency call centre
Department of Health - Abu Dhabi has a dedicated Istijaba call centre for any emergency requests from inpatients at health care facilities across the emirate of Abu Dhabi. Inpatients can request for urgent medical checkup or diagnosis, a medical bed for critical conditions, rare or critical care medicine specialists, rare blood type requirement and other urgent medical support.
Patients can reach Istijaba through the toll free number 8001717. Istijaba operates as a direct communications channel with the Medical Operations Command Centre of Department of Health - Abu Dhabi to respond to patients' emergency requests promptly.
Related links:
The National Early Warning System (EWS) project was started in 2017 to ensure safety and protection of all individuals – citizens, residents and visitors of the UAE - and property. The EWS involves sending text messages to people to warn them of the dangerous weather conditions and instruct them on procedures to be followed to stay safe.
Entities authorised to send warning messages
Sending warning messages is limited to entities responsible for the safety of individuals in the UAE. Entities include:
Read more about the National Early Warning System.
Call the police on 999 (from anywhere in the UAE). Inform them about the accident, mention your location and wait for their instructions.
If it is a minor accident and no one is hurt, you can move your car to the shoulder lane to avoid blocking traffic. You should wait for the police at a minimum distance of 15 metres away from your car.
If you or anybody involved in the accident sustains injuries, it is best to leave all vehicles exactly where they are, and wait for an ambulance to arrive.
Emergency numbers:
If you are in:
Abu Dhabi
Abu Dhabi Distribution Company has a round-the-clock call center to respond to electricity-related issues on 8002332. Customers can communication via chat service too.
The outage map
Abu Dhabi Distribution Company has launched an interactive outage map that is updated every 15 minutes to provide customer with outage information for a specified area.
Dubai
Dubai Electricity and Water Authority (DEWA) has launched a round-the-clock contact centre to serve customers at any time of the day on the following number: +971-4-601-9999.
A customer can communicate via Email round the clock, anytime of the day at customercare@dewa.gov.ae.
Northern emirates
Etihad Water and Electricity provides electricity/water emergency service to enable customer to report failures or accidents whether personal or public.
Customers can report failures and accidents through Customer Services Centres or Etihad WE website or its app 'Etihad WE' available on App store and Google play.
Dubai has seven maritime rescue points. They are:
Related links:
In case of an injury or death at workplace, the employer/s must inform Ministry of Human Resources and Emiratisation within 24 hours from the incident.
Employer/s can contact the ministry by:
Employer/s must provide the following details of the worker/employee:
Employer/s must inform the ministry when:
National Emergency Crisis and Disaster Management Authority (NCEMA) is the federal entity responsible for the safety of the lives of all citizens and residents on the territory of the UAE and the property of the country.
Read NCEMA guidelines to deal with:
Refer to the guide for emergencies (PDF, 9 MB) for tips to survive during natural calamities and wars.
Read on the website of National Center of Meteorology:
Find digital services to get latest updates on weather conditions and environmental status.
Health waether awareness guides
If a UAE national is in an emergency abroad, he can contact one of the UAE’s embassies and consulates abroad or Ministry of Foreign Affairs in the UAE.
You can also contact Ministry of Foreign Affairs on 0097180024.
Refer also to:
In the emirate of Abu Dhabi, people of determination can get help for medical emergencies by sending an SMS to 5999. The SMS must contain information about the incident, location of the patient and a phone number on which the police can contact someone.
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