Opening on


Closing on



Evaluation of the environment of the centers of the customers’ satisfaction


The Authority continuously seeks to develop and improve the level of service performance in the customer centers to achieve the vision of the government in upgrading the environment of these centers in accordance with the program of Emirates Government Service Excellence, which is currently known as Global Star Rating Program. The system assesses and measures the performance of each service center on a two-to-seven-star rating scale through an official evaluation process. In order to reach the target, the system seeks to assess the level of service centers through your previous experience in answering questions This questionnaire


Improve the environment of customer service centers

Expected Decisions

Updating and developing centers of customers' happiness according to the results of the questionnaire