The National Early Warning System (EWS) project was started in 2017 to ensure safety and protection of all individuals – citizens, residents and visitors of the UAE - and property. The EWS involves sending text messages to people to warn them of the dangerous weather conditions and instruct them on procedures to be followed to stay safe.
Entities authorised to send warning messages
Sending warning messages is limited to entities responsible for the safety of individuals in the UAE. Entities include:
National Emergency Crisis and Disaster Management Authority
In 2018, the UAE Civil Defence, under the direction of the Ministry of Interior, launched the Intelligent Command and Control solution (Hassantuk), to monitor and detect fire and smoke alarms in commercial buildings and residential apartments.
The Hassantuk programme aims to support the achievement of the UAE National Agenda 2021 in becoming one of the safest countries in the world as well as sustaining the reduction of the rate of fires and fire-related deaths compared to other countries worldwide.
Call for the ambulance on 998 (from anywhere in the UAE). An air ambulance may be sent for the patient if needed.
UAE's hospitals can handle any medical emergency. During medical emergencies, a hospital will accept you for initial treatment and may transfer you to a hospital better equipped to deal with your problem.
The UAE provides standard medical care and visitors can easily obtain medical treatment from either private or government hospitals. In case of emergency, treatment to stabilise the case is free. Other treatment must be paid for by cash, credit card or insurance.
You can look for medical facilities on the websites of:
If death occurs, the family of the deceased will need to register it and obtain a death certificate. Abu Dhabi and Dubai government portals offer detailed information on the process.
Istijaba emergency call centre
Department of Health - Abu Dhabi has a dedicated Istijaba call centre for any emergency requests from inpatients at health care facilities across the emirate of Abu Dhabi. Inpatients can request for urgent medical checkup or diagnosis, a medical bed for critical conditions, rare or critical care medicine specialists, rare blood type requirement and other urgent medical support.
Patients can reach Istijaba through the toll free number 8001717.
Istijaba operates as a direct communications channel with the Medical Operations Command Centre of Department of Health - Abu Dhabi to respond to patients' emergency requests promptly.
Call the police on 999 (from anywhere in the UAE). Inform them about the accident, mention your location and wait for their instructions. Remember, no traffic incident in the UAE can go unreported.
If it is a minor accident and no one is hurt, you can move your car to the shoulder lane to avoid blocking traffic. You should wait for the police at a minimum distance of 15 metres away from your car.
If you or anybody involved in the accident sustains injuries, it is best to leave all vehicles exactly where they are, and wait for an ambulance to arrive.
In the event of a collision, the eCall system will automatically establish a two-way voice communication via the cellular network to the nearest emergency centre. The emergency centre will dispatch a medical team to the location of the accident as soon as possible.
In the emirate of Abu Dhabi, people of determination can get help for medical emergencies by sending an SMS to 5999. The SMS must contain information about the incident, location of the patient and a phone number on which the police can contact someone.
In Abu Dhabi, call Abu Dhabi Tourism Police on: +97128002626 and +97125127777.
In Dubai, call Dubai Tourism Security on: 8004438.