Guidelines

The following documents are based on the best practices in the field of utilising Information and Communication Technologies for citizen governance. These guidelines, drafted for the UAE Government entities, offer recommendations in a variety of fields targeted at improving service delivery, communication with public, website user experience, social media usage and facilitating an effective open data practice. 

File name

Word/Excel file

Acrobat file (PDF)*

UAE Federal Government Web Guidelines 

 

Download (3MB)

Download (900 KB)

Web Content Guidelines

 

Download (432 KB)

Download (439 KB)

Open Data Guidelines

 

Download (134 KB

Download (404 KB)

Mobile Government Guidelines

 

 

Download (772 KB) 

The UAE Social Media White Papers 

 

 

Download (4.65 MB)

The Guideline of Using Social Media Tools at Government Entities

 

 

Download (559 KB)

Moderation, Usage and Response Policy 

 

 

Download (320 KB) 

Guidelines for Verifying Facebook Accounts (Document is in Arabic) 

 

 

Download (1.81 MB)

Guidelines for Verifying Twitter Accounts (Document is in Arabic) 

 

 

Download (1 MB) 

Guidelines for representing your federal entity in social media channels (Document is in Arabic) 

 

 

Download (2.06 MB

The UAE mGovernment's style guide for writing in English

 

 

Download (180 KB)

The UAE mGovernment's style guide for writing in Arabic

 

 

Download (440 KB)

Science, Technology & Innovation Policy

 

  Download (2MB)

Guidelines for web accessibility (Document is in Arabic) 

Download (100 KB)  
Guidelines for E-Participation and Social Media for Government Entities   Download (11.1MB)

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