01/01/2019
Closing on01/04/2019
Federal Authority For Government Human Resources
Mobile number:Subject
The Authority seeks to involve its customers in the development of its website and services
provided through the site. It has designed a questionnaire that measures the satisfaction and interaction of customers with the site
Purpose of Consultation
To develop the site in a way that meets the needs of the public and enable them to navigate easily through its contents
:Decision -making
The effectiveness and efficiency of the website of the Federal Authority for Government Human Resources was studied together with the users' opinions. The Authority was keen to involve customers in the development of its website and he services provided. Accordingly, it designed a questionnaire that measures customer satisfaction and interaction with the website. The questionnaire was entered into the website from January 2016 to September 2017 and included
questions about
The design of the website, timeliness of the information published on the site, ease and flexibility of
the use, security with regard to the preservation of personal information, diversity of channels available, feasibility and effectiveness of the website as a practical alternative to traditional transactions / field visits; the Authority’s response to queries received through the site, and efficiency in terms of providing the required e- services
The results of participation were 120 responses, of which 63% were UAE nationals, and 34% Arab. 50% of respondents were aged 30-39 years. 68% of the with Bachelor’s degree, Higher Diploma or Higher Studies
The main observations included in the study were as follows
Action | Observation |
Proper arrangement of pages and contents of the website A list on the main page of the site containing
the most visited pages of the site | On the Authority’s
various initiatives and projects and the possibility of classifying them in an
easier way for the website browsers |
The Authority has
launched a project to harmonize its website in Arabic and English | On the website review
and enrichment of the content in English to match with the Arabic version |
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