01/01/2017
Closing on31/07/2017
MOI
Mobile numberAdvice Subject
MOI is keen on involving the public on enriching and enhancing its provided services. That task is easier now due to MOI smart government and smart channels such as MOI smart app and portal. To achieve that MOI introduced "Opinions page" over its website to grant users and community the right to share their opinions.
Advice Objective
Grant users and community the right to share their opinions and suggestions with MOI to make sure we are taking the right decisions.
Decisions can be expected
In January 2017, the Ministry has launched the subject of "Share your opinion with us on the features and characteristics you are looking forward to find in your electronic services user profile on the website of the Ministry of the Interior", based on users input, MOI is continuously analyzing user reviews,recommendations, and feedback to introduce better smart services and enhance the users journey. For example: in the context of launching the new version of the site, on which the development of the user information dashboard which contains all user related data and services, In addition, Services has been improved and many benefits were added, It was launched in November 2017.
|
We received
many of the most important and most frequently repeated observations: |
Solutions taken |
|
Difficulty in
accessing user information and data such as registered vehicles, black
points, traffic accidents, sponsored persons and others |
In the
process of developing and presenting user information in an Dashboard
simulating its knowledge in all sectors of the Ministry of the Interior |
|
Lack of a
portfolio having all the documents issued by the Ministry of Interior such as
vehicle ownership, driver's license, residence, passport, certificates, etc. |
In the
process of developing and presenting user documents in a portfolio simulating
its knowledge in all sectors of the Ministry of the Interior |
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