Related eServices

• Apply for electricity connection service in the northern emirates - Etihad WE
• View and pay your bill- Etihad WE
• Report failures or accidents related to electricity and water services - Etihad WE
• Apply for electricity connections for new premises in Al Ain - Al Ain Distribution Company
• Apply to connect water and electricity to your leased or owned property in Abu Dhabi - Abu Dhabi Distribution Co.
• Pay your water and electricity bills in the Abu Dhabi region - Abu Dhabi Distribution Co.
• Pay your electricity and water bills in Dubai - Dubai Electricity and Water Authority
• Aِpply for Al Namoos 'one step" getting electricity within 5 days, with no connection charges for commercial and industrial projects up to 150 kW.- Dubai Electricity and Water Authority
• Check your electricity and water bill - Sharjah Electricity, Water and Gas Authority (SEWGA)

Find out channels to report power and water failure.

Utilities in Northern Emirates

Etihad Water and Electricity (Etihad WE) provides electricity and water connection service to the housing units in the Northern Emirates (Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah)

Subscription to the service

To get the electricity and water service from Etihad WE, the customer must submit an application to activate the service. The tenant must have a tenancy contract attested by the competent authority in each emirate. The property owner must submit the title deed. The service will be activated according to the following procedures:

1. Completing and submitting the application with required documents online
2. Payment of the security deposit
3. Activating the service.

Required documents

• A copy of the Emirates ID card
• Attested tenancy contract (for the tenant)
• A true copy of the title deed (for the property owner)
• A copy of the commercial licence (for commercial and industrial accounts).

Payment of bills

Etihad WE bills can be paid via the following payment channels:

1. Kiosk machines
2. Banks
3. Al Ansari Exchange
4. Al Fardan Exchange
5. Etihad WE offices

Related links

• Application for service activation for new customer– Etihad WE 
• Services guide – Etihad WE.

Utilities in Abu Dhabi

Abu Dhabi Distribution Company is responsible for providing public utility services in Abu Dhabi city and its surroundings, while Al Ain Distribution Company provides electricity and water services in Al Ain city and its surroundings.

Getting electricity and water in Abu Dhabi

To get the service of water and electricity in Abu Dhabi and its surrounding areas, consumer must apply for the service to Abu Dhabi Distribution Company. Tenants can get the service after registering the contract in the Tawtheeq system managed by Abu Dhabi Municipality or other competent entities. The service requires the following documents:

For tenants

• passport
• emirates ID card
• tenancy contract
• account closing letter from the previous tenant for the property you are moving into.

For owners

• passport
• emirates ID card
• copy of the title deed or effective site plan issued by Abu Dhabi Municipality
• account closing letter from the previous tenant for the property you are moving into.

Payment of bills

Before you decide how to make your payment, you might want to view your latest bill or understand how your bill is worked out. To view or pay bills using ADDC’s website, you will need an online account. So, if you have not yet done so, please activate your account. You can pay bills through:

• Pay online on ADDC website
• Set up Autopay
• Use ADDC app for android and iPhone/ iPad
• Pay at the ADDC kiosks.

To learn more about payment channels, please visit the ADDC website.

Related links

• New customer application form- ADDC
• Apply for connection of water and electricity online - ADDC
• Your guide to moving in - ADDC

Connecting electricity and water in Al Ain

To get the electricity and water services in Al Ain, the consumer needs to apply for new tenant registration request to Al Ain Distribution Company (AADC). The service requires registration of the tenancy contract in the Tawtheeq system managed by Al Ain Municipality and other competent authorities. The applicant or his authorised representative has to submit the following documents:

• Attested tenancy contract
• New Clearance certificate for the meter
• Tenant’s valid emirates ID
• Trade/industrial licence (commercial/industrial).

Bill payment channels

Al Ain Distribution Company provides many payment channels to save time and effort of customers. These channels include:

• AADC service centres throughout Al Ain city
• AADC application
• E-services
• Kiosks
• Exchange centres and banks
• Abu Dhabi Government website
• Emirates post (kindly visit the nearest Emirates post in your city).

Related links

• Water and electricity tariff – AADC
• Customer Guide – AADC

Utilities in Dubai

Dubai Electricity and Water Authority (DEWA) is responsible for the supply of water and electricity to consumers within the borders of the emirate of Dubai.

Subscription to the service

The owner or tenant can get for water and electricity connection service by submitting an application to DEWA. Tenant can also get the service from Ejari centres, which provide tenancy contract registration service and electricity and water connection service.

Required documents

For real estate owners, documents include:

1. title deed

2. passport copy (and residence visa page)

3. Emirates ID card.

If another person is authorised to apply on behalf of the owner, a copy of the power of attorney and passport or Emirates ID card of the principal applicant must be attached.

For tenants, documents include:

1. the attested tenancy contract (Ejari)

2. passport copy (and residence visa page)

3. Emirates ID card.

If another person is authorised to apply on behalf of the tenant, a copy of the power of attorney and passport or ID card of the principal applicant must be attached.

Service procedures

The service is provided according to the following procedures:

1. Submit the completed application with attachments

2. Pay the security deposit and getting payment receipt.

3. Get the connection.

Payment of bills

Customers can pay DEWA bills using various payment channels including the EasyPay service which enables the customer to make the payment easily.

Related links

• Slab Tariff - DEWA
• Tariff Calculator - DEWA
• View Bill - DEWA

Utilities in Sharjah

Sharjah Electricity, Water and Gas Authority (SEWGA) is responsible for supplying and operating water, electricity and gas service for consumers within the borders of the emirate of Sharjah.

Subscription to the service

To get electricity, water and gas services for a housing unit, the tenant must have a tenancy contract attested by Sharjah Municipality to create an account in Sharjah Electricity, Water and Gas Authority. The owner must submit the title deed to get the services. Service can be accessed according to the following steps:

For tenants

• Submit the application at the customer service centre with the required documents. (A special undertaking needs to be signed if a national occupies the housing unit.)
• Pay the security deposit. (Next, the contract will be approved. The security deposit shall be estimated according to the type of contract.)
• Conclude the service agreement.
• Visit Sharjah Municipality to attest the tenancy contract.
• Visit the service centre again to get the service.

For landlords

• Submit the application at the service centre with the required documents
• Conclude the service agreement
• Get the service.

Required documents

These documents are needed to be submitted to get utility service in Sharjah:

1. The original tenancy contract signed and approved by the owner and tenant (for the tenant)
2. A copy of the new tenant’s ID card (for the tenant)
3. Last clearance certificate
4. Title deed (landlord).

Payment of bills

SEWGA provides several methods for payment of bills. Payment methods include:

1. UAE-based banks approved by SEWGA
2. Emirates Post offices
3. SEWGA customer service offices
4. E-pay through the SEWGA website
5. SEWGA application available for Android and iPhone devices
6. Etisalat electronic payments machine throughout the emirate of Sharjah
7. Through exchange outlets throughout the UAE.

Useful links:

• SEWGA services guide
• ePay services - SEWGA
• Payment methods - SEWGA
• Energy calculator - SEWGA
• Smart apps – SEWGA

Federal Regulatory Bureau for Electricity and Water

Federal Regulatory Bureau for Electricity and Water under Ministry of Energy and Infrastructure was established to coordinate with the relevant authorities to:

• regulate the electricity and water trade between the UAE and foreign countries
• create a competitive environment among the electricity and desalination companies working in the UAE
• apply the governmental directives on the energy and water sector.

In addition, the Bureau aims at protecting consumer rights, regulating the production, and transmitting and distributing electricity and water in the country.

Read related news coverage on WAM.