The following documents are based on the best practices in the field of utilising Information and Communication Technologies for citizen governance. These guidelines, drafted for the UAE Government entities, offer recommendations in a variety of fields targeted at improving service delivery, communication with public, website user experience, social media usage and facilitating an effective open data practice. 

File name

Word/Excel file

Acrobat file (PDF)*

UAE Federal Government Web Guidelines 


Download (3MB)

Download (900 KB)

Summary of Web Content Guidelines for UAE Government Entities


Download (100KB)  

Open Data Guidelines


Download (134 KB

Download (404 KB)

Mobile Government Guidelines



Download (772 KB) 

The UAE Social Media White Papers 



Download (4.65 MB)

The Guideline of Using Social Media Tools at Government Entities



Download (559 KB)

Moderation, Usage and Response Policy 



Download (320 KB) 

Guidelines for Verifying Facebook Accounts (Document is in Arabic) 



Download (1.81 MB)

Guidelines for Verifying Twitter Accounts (Document is in Arabic) 



Download (1 MB) 

Guidelines for representing your federal entity in social media channels (Document is in Arabic) 



Download (2.06 MB

The UAE mGovernment's style guide for writing in English



Download (180 KB)

The UAE mGovernment's style guide for writing in Arabic



Download (440 KB)

Science, Technology & Innovation Policy


  Download (2MB)

Guidelines for web accessibility (Document is in Arabic) 

Download (100 KB)  
Guidelines for E-Participation and Social Media for Government Entities   Download (11.1MB)

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