Published biennially, the UN E-Government Survey reviews the rate of digital transformation in the UN Member States and addresses the various programmes that utilise information and communication technologies to provide better and faster public services to the various segments of the society. This section covers the achievements of the UAE in the UN E-Government Development Index (EGDI).
The United Nations E-Government Survey issued by the UN’s Department of Economic and Social Affairs assesses the development of digital transformation of governments of the 193 Member States of the United Nations. The survey measures the effectiveness of eGovernments in the delivery of public services and identifies patterns in the development and performance of eGovernments. It also assesses countries and areas where the potential of information and communications technologies (ICT) and eGovernment has not been fully exploited yet and where capacity development support might be helpful.
The survey tracks the progress of eGovernment development via the United Nations E-Government Development Index (EGDI). The EGDI, which assesses the development of eGovernment at the national level, is a composite index of three sub-indices: Online Services Index (OSI), Telecommunication Infrastructure Index (TII) and Human Capital Index (HCI).
The UAE’s rank in the 2022 edition of UN E-Government Survey
The UAE was ranked first in Arab region and 13th globally in the overall UN E-Government Development Index (EGDI). The UAE’s overall global rank improved by 8 positions from the previous edition and continued to lead the region. It received a ‘Very high’ (VH) rating which is the highest score for the development of digital governments around the world.
Additionally, the UAE was ranked 1st globally in ‘Content Provision’ and ‘Institutional Framework’ which are sub-indices of the ‘Online Service Index’ (OSI).
The ‘Content Provision’ index measures the availability of basic public information and resources online. The ‘Institutional Framework’ focuses, among other things, on digital government strategy, organisational structure, legislation on access to information and privacy, and open data policy.
EGDI 2022 highlighted the increasing contribution of digital transformation and the digital government in accelerating the realisation of the 2030 SDGs and the important role that digital government tools have played to fight the COVID-19 pandemic.
Read more about the UAE’s progress in EGDI (PDF, 6.09 MB)
Dubai’s rank in EGDI
For the first time, the survey assessed the eGovernment in the most populous city in each of the 193 United Nations member states. To that end, Dubai was ranked 1st in the Arab region and 5th globally in the ‘Local Online Service Index’ (LOSI).
Additionally, it obtained the 1st position globally in the following sub-indices of LOSI:
It received 4th ranking in the ‘Technology’ index.
Read news coverage about Dubai’s ranking in EGDI
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Aiming to leverage the global experiences and benchmarks to develop digital transformation in Arab countries, Telecommunications and Digital Government Regulatory Authority (TDRA) translated and then, along with Department of Economic and Social Affairs at the United Nations (UNDESA), issued the official Arabic version of the UN E-Government Survey.
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